RETURN & REFUND:

Returns for refund will not be accepted for any order.

RETURN & REPLACE:

Replacements are accepted for two reasons of SIZE or DEFECT issue:

Size Issue: 

• In case there is an issue with the size of the boots received, the buyer can return the boots for a replacement of his/her correct size. The boots will have to be returned within 7 days of date of delivery in an original, unused condition else the replacement claim will not be entertained.
• Product replacement will be subject to availability of required exchange size. If required size is not available, the company will not exchange the product. (note: Size unavailability is a rare occurrence – usually linked to stock clearance sales)

Procedure for case of Size Exchange:

• • • Send clear photos and a short description of the defect by whatsApp to the number +91 9840156579.
    • Our customer support team will evaluate the condition of the boot and, accordingly, inform the customer about shipping the product back.
    • Customer needs to return the product by any courier at their cost.
    • After receiving the product, our quality team will do an evaluation of the product to check if it has been sent back in a re-saleable condition. Post confirmation of good condition of boots, we shall ship the replacement.

Defects Issue: 

In case there is a defect with the boots received, the buyer can return the boots for a replacement within 7 days of date of delivery.

 

PROCEDURE FOR CASE OF product defects:

• • • Send clear photos and a short description of the defect by WhatsApp to the number +91 9840156579.
    • Our technical team will evaluate the problem and give a suitable solution, which could mean asking you to return the boots to our unit.
    • If asked to return, the boots will have to be returned in the condition shown in the photos.
    • Customer needs to return the product by any courier at their cost.
    • On receiving the boots and further examination by our technical team, if the product is found to have genuine a manufacturing defect, we will replace the boots for a new pair. In this case, the buyer can claim refund of return shipping costs (shipping costs refundable will not be higher than the India Speed Post charges for shipping the boots in the delivery route from customer’s shipping address and our factory address).
    • If, after evaluation, the defect is found to have been caused because of incorrect usage or any other non-manufacturing error, no replacement will be issued. Also, return shipping costs cannot be claimed by the buyer in such a case. If the buyer wants his/her original boots back, he/she will have to pay shipping costs for the same.

CANCELLATION:

• • • Order can be cancelled within 2 hours of placing the order (₹200 will be deducted from the amount on account of refund processing & payment gateway charges). After 2 hours, the order will not be cancelled for any reason whatsoever.